I lead Product, UX research, and Engineering across patient and clinician experiences translating Jobs to Be Done into shipped MLPs, validating with usability testing, and tying the work to measurable clinical and business outcomes.
Two decades across healthcare and retail UX with Optum, UnitedHealthcare, BCBS of MN, Best Buy and Target. I am currently leading Product, UX, and Engineering on a care delivery platform for nurses and a patient experience called Clinic@Home. Focus is on building Neuro Interface Design which cuts through the digital cognative overload and supports professionals in prioritizing care priorities with ease. CUA-certified in human factors with a formal design education.
Jobs to Be Done, contextual inquiry, usability testing, and Voice of Customer feeding a continuous backlog — not a quarterly event.
Patient front-stage, clinician back-stage, and supporting systems on one canvas — making handoff failure points visible and prioritizable.
Agents to capture business and functional requirements, AI prototyping with Figma and Lucid to put working concepts in front of nurses and patients in days — not weeks.
A growing portfolio of healthcare product and service-design artifacts each one paired with the research that shaped it and the outcomes it drives.
End-to-end blueprint across eight phases tying patient actions, frontstage staff, backstage processes, and supporting systems to safety, UX, and KPIs — with an executive summary connecting research signals to engineering LOE and monetization.
View case studyThe clinician's daily landing surface: a triage-aware patient list with risk signals, status, and one-click escalation. Designed with nurses through contextual inquiry and validated with moderated usability sessions.
View case studyA practitioner's toolkit, with a leader's accountability for outcomes.
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